Learner-Focused, Industry-Led, Government-Enabled

Privacy Policy

Privacy Statement

This page sets out how Food and Fibre Centre of Vocational Excellence (CoVE) handles the personal information we collect and hold. All references to “we”, “us” or “our” in this privacy statement are references to Food and Fibre CoVE.

We respect your rights under the Privacy Act 2020.We undertake to keep this privacy statement up to date as legislation, regulation and inhouse practices change. If you have concerns or questions about this privacy statement, please contact the Privacy Officer. This policy was last updated May 2024.

What is personal information? 

The Privacy Commissioner defines personal information as “any information which tells us something about a specific individual. The information does not need to name the individual, as long as they are identifiable in other ways, like through their home address.

The Privacy Act is concerned with the content of personal information, rather than the specific form that content is in. This means that all sorts of things can contain personal information, including notes, emails, recordings, photos and scans, whether they are in hard copy or electronic form.”

Personal information that we collect 

In the course of our work, we collect personal information about people who are industry representatives, employees, employers, interested parties and providers.  For the most part, these are contact details and work-related information.

We also receive personal information from agencies we work with, also mostly contact or work-related data.

Irrespective of how it was sourced, we use personal information solely for the purpose(s) for which it was collected. Personal information for which we do not have a business reason consistent with the purpose for its collection is deleted.

We will only accept information in compliance with the Privacy Act 2020. You have the right at any time to ask us to stop contacting you and can ask us to delete your personal information. However, if we don’t hold sufficient information to contact you, we will not be able to proactively engage with you. 

How we will use your information 

We collect personal information to carry out our functions and activities as a Centre of Vocational Excellence. We may use your personal information to:

  • Ask your opinion on areas of interest related to vocational education
  • Present offers or invite you to participate in industry and vocational education research activities
  • Send you information updates or routine newsletters
  • Send you information to access useful resources
  • Request information to help us undertake research or analysis
  • Ask you to assist us to help understand industry preferences and interests
  • Target our marketing and let you know about current projects or work being undertaken
  • Manage our relationship with you

We may also use the information we hold about you:

  • For statistical or research purposes, however this will only be published in a way that will not identify you
  • To fulfil our obligations under the terms of our funding agreement with Tertiary Education Commision.

Sharing your information 

All Centres of Vocational Excellence are required under the terms of their funding agreements with Tertiary Education Commision to work together on areas of common interest. To enable this to happen, information about your industry, your business and the contact information we hold may be shared with other Centres of Vocational Excellence.

We may provide your personal information to our employees, contractors, advisors, agents, and third-party service providers where we believe this is appropriate to help us fulfil our functions. We will take reasonable steps to ensure that those recipients do not use your personal information for any other purpose.

We may also disclose your personal information when we believe this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), or to assist with court proceedings, enforce or protect or others.

Website, digital systems, storage and security 

When you interact with our websites or digital systems, we may also collect information about you through cookies and third-party technologies such as Google Analytics. While these are not categorised as personal information, the following are listed here on the basis of full disclosure:

  • The IP or internet address of your device, server and browser
  • Your location. That is, the location identified via the IP or internet address or other system data.
  • Search terms, queries and information inputs/outputs
  • The date, time and length of your visit
  • Your operating system (for example, Windows or Mac)
  • The pages you view and links clicked
  • The type of browser and screen resolution you use
  • Websites you visited before or after using our website. That is, if you accessed our website from a link in another website or if you access another website from a link in our website.
  • Any other behaviours or interactions that you have with our website or digital system.

You can opt out by disabling first-party cookies in your web browser, however, this may affect your use of websites. If you do not disable cookies, you consent to Google processing the data about your use of the website. Information about your use of the website is transmitted to, and stored by Google on servers in the United States. You can view Google’s Privacy & Terms.

Noting that all personal information is stored in a secure manner, we use a variety of methods for that storage:

  • In digital or non-digital formats (for example, within physical filing systems)
  • On our premises or outside of our premises
  • Either directly, with our related entities or through our service providers (including service providers of physical or digital data storage facilities) within or outside of New Zealand.

We use cloud computing to manage and store information. We operate our cloud computing according to New Zealand Government standards. We have in place reasonable security safeguards to protect your personal information from loss, unauthorised access, use, modification, disclosure or other misuse as required by the Act.

We may hold your personal information in software and on servers managed by third parties, such as Microsoft, Campaign Monitor and Humanitix. You can find details of their Privacy Policies here:

Accessing your personal information 

You have the right to request access to any personal information we hold about you, and to ask for it to be corrected or removed if you think it is wrong. If you would like to request your information or seek corrections, please let us know. Our details are on the Contact page of our website.


If you have any questions about our privacy policy and processes, or the management of the personal information we collect and hold about you, please email them to the Privacy Office using the link at the top of the page.